{"id":3510,"date":"2017-11-03T10:11:44","date_gmt":"2017-11-03T10:11:44","guid":{"rendered":"https:\/\/www.badge4u.eu\/faq\/"},"modified":"2020-09-01T20:05:54","modified_gmt":"2020-09-01T20:05:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.badge4u.eu\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb padding_top=\u00a0\u00bb139″ padding_bottom=\u00a0\u00bb121″ css=\u00a0\u00bb.vc_custom_1509705557646{padding-top: 125px !important;}\u00a0\u00bb][vc_column css_animation=\u00a0\u00bbtop-to-bottom\u00a0\u00bb width=\u00a0\u00bb1\/2″ offset=\u00a0\u00bbvc_col-lg-6 vc_col-md-6″]

\n\t

\n\n\t \n Comment passer une commande? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Tout d’abord, envoyez-nous votre demande par e-mail, en attachant les fichiers graphiques, s\u2019il vous pla\u00eet. Donnez-nous la quantit\u00e9, la taille et le type de produit. Apr\u00e8s avoir re\u00e7u un devis de notre part et apr\u00e8s avoir accept\u00e9 les co\u00fbts \u2013 nous vous envoyons la confirmation de commande. L’\u00e9tape suivante consiste \u00e0 pr\u00e9parer une visualisation pour votre validation, apr\u00e8s que nous proc\u00e9dons \u00e0 la production.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Les types de paiement <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]La plupart de nos clients \u00e9trangers paient avant l’exp\u00e9dition (sur la base de la facture proforma). Exceptionnellement il est possible de payer par le virement bancaire ou par Paypal.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Quelle est la quantit\u00e9 minimum de la commande? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]La quantit\u00e9 minimale de la commande c\u2019est 100 pi\u00e8ces \u2013 cela concerne les produits \u00e0 l’exception des badges nominatifs (30 pi\u00e8ces). La quantit\u00e9 minimale par motif c\u2019est 50 pi\u00e8ces. Si moins \u2013 il faut ajouter les co\u00fbts de la personnalisation – 0,05 eur\/pc.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Est-ce que la quantit\u00e9 de couleurs influence le prix? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Le prix comprend l’impression CMJN
\n(quadricromie) – l’exception concerne les badges nominaitfs imprim\u00e9s en couleurs PANTONE (le prix d\u00e9pend du nombre de couleurs).[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Quel est le format de fichier \u00e0 pr\u00e9parer? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Nous acceptons les fichiers graphiques dans les formats suivants: .pdf, .cdr, .ai, .psd – r\u00e9solution min. 300 dpi. Conservez les couleurs CMJN, remplacez toutes les polices par des courbes, le fond perdu min. 3 mm. Les gabarits sont disponibles sur notre site d\u2019Internet.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Je ne connais pas le graphisme. Pouvez-vous m\u2019aider? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Nous pouvons modifier et adapter les fichiers graphiques ou bien aider \u00e0 cr\u00e9er un projet selon vos indications, mais le d\u00e9lai de livraison peut \u00eatre plus long.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n When we will start the production? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Please check the attached artwork in details and indicate your approval if everything is correct. The order cannot be processed without your clear approval for the artwork. If necessary, please indicate any required changes.[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][vc_column css_animation=\u00a0\u00bbtop-to-bottom\u00a0\u00bb width=\u00a0\u00bb1\/2″ offset=\u00a0\u00bbvc_col-lg-6 vc_col-md-6″]
\n\t

\n\n\t \n Est-ce qu\u2019on peut recevoir le prototype ou la photo? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Si la quantit\u00e9 de produit command\u00e9 est sup\u00e9rieure \u00e0 8 000 pi\u00e8ces – nous envoyons gratuitement un \u00e9chantillon de pr\u00e9-production. Si le client souhaite, nous pouvons envoyer une photo de la premi\u00e8re pi\u00e8ce pour validation. Cependant, si vous voulez recevoir un prototype – son co\u00fbt est d’environ 15 EUR net (frais de transport inclus, le prix peut changer l\u00e9g\u00e8rement).[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Est-ce que c\u2019est possible de changer le visuel en cours de la commande? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Il est possible de modifier le visuel apr\u00e8s avoir accept\u00e9 le bat – des frais suppl\u00e9mentaires vous seront toutefois factur\u00e9s.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Est-ce qu\u2019il y a des possibilit\u00e9s de changer la quantit\u00e9 de la commande? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Si la visualisation a d\u00e9j\u00e0 \u00e9t\u00e9 confirm\u00e9e, il est uniquement possible d’augmenter le nombre de produits command\u00e9s – cependant, cela peut influencer le changement la date d’exp\u00e9dition.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Colour match <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Printed colours may vary slightly from the colours you see on the screen. The exact colour match can not be guaranteed. A prototype sample may be necessary for ideal colour match – 15 EUR<\/strong>.\u00a0Due to technical reasons, differences in graphic placement, measured in milimetres, may occur in mass production.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Comment v\u00e9rifier le statut de l\u2019envoi? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Vous pouvez suivre l’envoi sur le site Web de DHL ou UPS, en utilisant le num\u00e9ro de suivi sur lequel vous serez inform\u00e9 par e-mail le jour de l’exp\u00e9dition.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Quelle est la taille la plus populaire? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Le badge rond de diam\u00e8tre 56 mm est le plus souvent command\u00e9 par nos clients. Sur notre site Web, vous trouverez d’autres tailles et formes.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Quelles sont les finitions de badges disponibles? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Nous proposons en standard la finition brillante ou mate. Il est possible d’avoir d’autres finitions\u00a0 avec un co\u00fbt suppl\u00e9mentaire: feuille – aluminium bross\u00e9, soft touch, feuille – r\u00e9fl\u00e9chissante, feuille brillante dans la nuit et canvas papier (structure en toile), \u00ablizard skin paper\u00bb, \u00abarmadillo skin paper\u00bb et finition m\u00e9tallique, vernis UV.[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb][vc_column][vc_empty_space height=\u00a0\u00bb3px\u00a0\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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